Returns Policy

Inspect Goods on Delivery


You must inspect goods thoroughly before signing for delivery. When signing for a delivery you accept that the goods have been received in good condition. If items are damaged on delivery you should not accept them, let the courier return them to Online Water Coolers. You should never sign a delivery as 'unchecked'. You must inform us of this within 24 hours.


Returning Goods


You must contact us for a returns form. You should return goods via a recorded and insured service. We may refuse goods that are returned without good reason. Upon return, we will test the goods for faults or damage.


Faulty Goods


All returns are tested. We will replace the goods or give a full refund including reasonable return costs when the fault is confirmed. If no fault is found the return may be refused.


If a Return is Refused


If we are unable to accept your return, you should collect your goods within 21 days of notification. We will hold your goods for a minimum of 21 days but may have to dispose of them after this period if they have not been collected.


Returns Policy last updated 3rd September 2018

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