Terms and Conditions
Information and Contact
Online Water Coolers is a trading company of Water Cooler World Ltd, a company registered in England and Wales. Our company registration number is 7139568 and our registered Head Office is at Conway House, Pattenden Lane, Marden, Kent, TN12 9QJ. Our registered VAT number is GB 104 1429 62.
You can contact us by calling our customer service team at 0800 0124 048 or by writing to us at and Unit 5, The Trade Shop, Maes Y Clawdd, Oswestry, Shropshire, SY10 8NU.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
Water Wellbeing Ltd is the holding company for Online Water Coolers and is dedicated to providing excellent products and services at competitive prices.
To make a purchase, browse our catalogue and click on any items you wish to buy and add it to your shopping cart. When you have selected all the items you wish to buy, click on "checkout" to pay for your goods.
Credit Card Security
Your credit card payment is taken and processed securely. All credit card numbers are encrypted when the order is placed. They are not held in clear text on any website, nor are they ever seen by Water Cooler World Ltd.
Money Back Guarantee
You may cancel your order at any time between the day the order is placed and the end of the 7th working day following the day on which your goods are received. Please note that when returning rejected goods, the contents and package must be in perfect condition. You must inform us by email or in writing of your wish to cancel. You must contact us for advice on safely returning goods. You are responsible for the cost of returning the goods safely and in original condition. We may accept goods made unsalable due to damaged packaging, though this is at our discretion and is subject to a 10% repackaging cost. We will refund your money within 30 days of receipt of the goods, less any delivery costs incurred (if any). Returns outside this period will not be accepted. These cancellation terms do not apply to goods that are special order items, goods made to your specification, customised goods or goods purchased in store.
As part of our commitment to excellent customer service, our standard delivery service (5-7 working days) is included at no extra charge for orders delivered to mainland UK addresses (contact us for a price for non-mainland deliveries).
You must inspect goods thoroughly before signing for delivery. When signing for a delivery you accept that the goods have been received in good condition. If items are damaged on delivery you should not accept them and let the courier return them to Online Water Coolers. You should never sign a delivery as "unchecked". You must inform us of this within 24 hours of delivery.
If goods are ordered at the weekend or on a bank holiday, the order will be processed on the next working day and the delivery dates will vary accordingly. If a delivery would normally fall due over the Christmas shutdown period, the delivery period may be extended to a later date. For bulky orders, please ensure that someone is available to help the driver move the goods from the delivery van to your premises.
For more information on delivery and returns, view our returns policy.
In the event of a pricing error on the website, Water Cooler World Ltd will not be bound to honour any orders made at that price.
All goods are guaranteed for a minimum of 30 days. On some products, there is an extended guarantee, and in such cases, the extended period is outlined in the product's description. Your statutory rights are not affected.
As a continuously evolving company, we reserve the right to change the specification of products without notice.
Should you have a complaint we will endeavour to respond to this within 48 hours (2 working days)
Use of This Website
Sanitisation and Water Deliveries
Water Cooler World Ltd are able to provide a sanitisation and water delivery service to most areas within mainland UK. If you require either of these services, these will come under the terms of a different agreement. If you have selected you require these services on the supplied contact form, a representative will contact you within 48 hours to discuss this.
Terms and Conditions last updated 3rd September 2018